A multi-line insurer consolidated 7 legacy ITSM tools spanning life, P&C, and reinsurance lines onto ServiceNow. $4.2M annual tooling savings; uniform SLAs.
Read case study →A healthcare network deployed ITOM with discovery, service mapping, and event correlation on clinical systems. EHR availability sustained at 99.99% across cutover…
Read case study →A tier-1 bank deployed ServiceNow ITOM with AIOps event correlation across 200+ services. Result: 92% of incidents caught before users notice, MTTR…
Read case study →A 12-facility, 18,000-employee health system unified HR and patient services on ServiceNow — cutting patient wait times 45% and lifting clinician satisfaction…
Read case study →320% Y1 ROI on Mergen's ITOM rollout for a $4B industrial manufacturer — predictive maintenance, MES integration, and a unified OEE dashboard…
Read case study →A tier-1 telecom replaced legacy IVR with virtual agents on ServiceNow CSM. Result: 3M deflected calls, 4.8/5 CSAT in 90 days, and…
Read case study →A federal agency consolidated security operations across 12 departments on ServiceNow SecOps. Mean time to respond dropped to 8 minutes; FISMA evidence…
Read case study →Mergen automated claims FNOL triage and assignment for a top-10 global P&C carrier. Fast-track cases close 5× faster; leakage indicators dropped $8M…
Read case study →A 12-week ITSM rollout for 40,000 users at a Fortune 500 bank — saving $2.5M annually through tooling consolidation and process automation.
Read case study →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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