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All Analyst Mention / Award 5 Blog 65 Case Study 244 Newsletter 10 Press Release 16 Webinar / Event 39 Whitepaper / eBook 20
Filtered by topic SecOps / GRC ร— View all case studys โ†’

Why case studys from Mergen?

Built by the team actually doing the work.

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Measured outcomes

Every case study lists hard outcome metrics โ€” cycle time, cost, quality, NPS โ€” not soft win statements.

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Tier-1 enterprise scope

Programmes spanning Fortune-500 banks, top-10 insurers, global manufacturers, 32-hospital health systems.

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Reusable patterns

Each transformation distills into a repeatable architecture pattern โ€” codified in our delivery library.

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All Case Studys

17 total
Case Study ยท Public Sector

Defense Agency: Cybersecurity Programme Across DoD-Aligned Systems

A defense agency hardened cybersecurity across DoD-aligned systems with NIST RMF compliance. Continuous-monitoring evidence collected automatically.

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Case Study ยท Energy

Pipeline Operator: OT Cybersecurity Across 14,000-Mile Network

A pipeline operator hardened OT cybersecurity across 14,000 miles of pipeline + 240 control points. TSA pipeline-security directives compliance maintained.

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Case Study ยท BFSI

Global Investment Bank: Trading-Floor SecOps with Sub-Second Detection

A global investment bank deployed sub-second SecOps detection across 14 trading floors. Trading-related security incidents down 89%; zero trading disruptions.

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Case Study ยท BFSI

Global Bank: Multi-Vector Cybersecurity Programme โ€” DDoS, Phishing, Insider Threat

A global bank consolidated multi-vector cybersecurity (DDoS, phishing, insider threat, account takeover) on a unified ServiceNow SecOps + Splunk SIEM stack.

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Case Study ยท Healthcare

Multi-State Health System: HIPAA + HITRUST + Ransomware-Ready Cybersecurity

A multi-state health system built unified cybersecurity covering HIPAA + HITRUST controls plus ransomware readiness. Recovery validation runs quarterly.

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Case Study ยท Manufacturing

Industrial Manufacturer: Cybersecurity Bridging IT + OT Across 18 Plants

An industrial manufacturer unified cybersecurity across IT + OT with Purdue-model preservation. ICS-targeted incidents detected in minutes, not days.

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Case Study ยท Retail

Specialty Retailer: PCI-DSS + Customer-Data-Protection Programme

A specialty retailer hardened PCI-DSS posture across e-comm + 800 stores. PCI audit zero findings; customer-data incidents down 89%.

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Case Study ยท Energy

Energy Major: Cybersecurity for Operational Technology + IT

An integrated energy major built unified cybersecurity covering both IT and OT environments. NERC-CIP audits passed first-time; visibility into OT incidents tripled.

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Case Study ยท Energy

Oil & Gas Major: ICS Cybersecurity for Refining Operations

An integrated oil & gas company hardened ICS cybersecurity across 14 refineries. Cyber-incident detection time at the OT layer reduced from days…

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Case Study ยท BFSI

Scaling Fintech: SIEM/SOAR for Real-Time Threat Detection

A scaling fintech deployed SIEM + SOAR with custom playbooks for the financial-services threat landscape. Mean time to detect malicious activity: 4…

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Case Study ยท Media

Streaming Media Co: Ransomware Incident-Response Readiness

A streaming media company built ransomware-specific incident-response playbooks + tabletop exercises. Recovery-point objective for crown jewels: under 1 hour.

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Case Study ยท BFSI

Global Bank: DORA Operational-Resilience Compliance Programme

A global bank achieved DORA compliance across 24 jurisdictions with continuous-evidence collection. First-time audit pass.

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Case Study ยท BFSI

Global Insurer: 4-Module Implementation Programme โ€” ITSM, ITOM, HRSD, SecOps

A global insurer rolled out 4 ServiceNow modules in waves over 18 months. Each wave shipped on schedule with stakeholder reviews every…

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Case Study ยท Healthcare

Academic Medical Centre: HITRUST CSF Continuous Monitoring on SecOps

An academic medical centre achieved HITRUST CSF certification with continuous-monitoring evidence collected from ServiceNow SecOps. Audit-prep effort reduced 84%.

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Case Study ยท BFSI

Investment Bank: SOAR Playbooks for Financial-Fraud Detection

An investment bank deployed ServiceNow SecOps with SOAR playbooks specifically tuned for financial-fraud signal patterns. Fraud-related incident response time dropped 78%.

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Case Study ยท Public Sector

Federal Agency: Zero Trust IAM Across 14 Departments with PIV/CAC

A federal agency consolidated identity and access management across 14 sub-departments, achieving zero-trust authentication for 65,000 employees in 9 months.

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Case Study ยท Public Sector

Federal Agency: 8-Minute MTTR with ServiceNow SecOps + Automated SOAR Playbooks

A federal agency consolidated security operations across 12 departments on ServiceNow SecOps. Mean time to respond dropped to 8 minutes; FISMA evidence…

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