Measured outcomes
NERC CIP audit findings down 71%
Mean time to contain IT incident: 4 hours → 22 minutes
Insurance premium reduction: 14%
A regulated utility CISO needed zero-trust to satisfy NERC CIP + state regulator. Complicated by OT environments (grid SCADA, substation controls) where availability trumps confidentiality, and where standard ZT controls don’t apply.
Tiered zero-trust: full ZT for IT, OT-adapted ZT for grid environments. Identity unification across IT + OT (where safe). Micro-segmentation in IT; network-zone discipline in OT. ServiceNow SecOps SOAR integrated to both for unified incident response. Compliance reporting auto-generated for NERC CIP audits.
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