Skip to main content

Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

CASE STUDY

Streaming Media Co: Ransomware Incident-Response Readiness

A streaming media company built ransomware-specific incident-response playbooks + tabletop exercises. Recovery-point objective for crown jewels: under 1 hour.

May 9, 2026 · 2 min read · By admin
At a glance
1 KEY METRIC
Industry
Media
Topics
Cybersecurity · Incident Response · SecOps / GRC
Published
May 2026
Headline outcome
1 RPO for crown jewels: under…

Measured outcomes

What this programme actually delivered.

1

RPO for crown jewels: under 1 hour

4 hours

RTO for crown jewels: under 4 hours

22%

Cyber insurance premium: down 22% on demonstrable readiness

The challenge

A streaming media company recognized its concentration risk — content libraries, subscriber data, paywall systems — made it a high-value ransomware target. Existing IR plans were generic.

What we built

Ransomware-specific IR playbooks for crown-jewel assets. Quarterly tabletop exercises. Immutable backups validated continuously. Cross-functional IR team (security + engineering + legal + comms) with clear decision rights.

Outcomes

More from Case Study

View all case studys →
Case Study

Commercial Real Estate REIT — Facilities Workflow Across 1,400 Properties

A commercial real estate REIT unified facilities ops across 1,400 properties on ServiceNow Workplace Service Delivery.

Read →
Case Study

Major Airport Authority — Operations Platform Modernization

A major airport authority unified IT, facilities, and stakeholder ops on ServiceNow — 92M passengers annually, zero ops outages.

Read →
Case Study

Global Shipping Line — Port-Call Management on Now Platform

A top-10 global shipping line digitized port-call coordination across 380 ports — voyage delays cut 22%.

Read →

Ready to talk
about your next initiative?

Connect with a Mergen architect to scope an outcome-led engagement.

💬

Talk to an Expert

Connect with a certified architect and explore how Mergen can accelerate your transformation.
📋

Get a Free Assessment

Receive a comprehensive platform health check and a prioritized roadmap.
📖

View Success Stories

See how organizations like yours achieved measurable results.
🚀

Start a Project

Ready to go? Tell us about your initiative and we'll scope an engagement in 48 hours.
Contact Book Demo