Industry Tag: Logistics
Browse Mergen content
-
Global Shipping Line — Port-Call Management on Now Platform
A top-10 global shipping line digitized port-call coordination across 380 ports — voyage delays cut 22%.
-
Global Air Cargo Operator: ITOM Across 240-Aircraft Fleet
A global air cargo operator unified IT + operational technology across 240 aircraft + 14 cargo hubs. Aircraft availability up 3 points.
-
Last-Mile Delivery Startup: Real-Time Operations on AWS
A last-mile delivery startup built real-time operations on AWS. Driver-route optimization + customer-tracking + dispatch unified at sub-minute latency.
-
Container Shipping Line: Vessel + Container Data Platform
A container shipping line built unified vessel + container + port data platform. Cross-domain analytics enabled at scale.
-
Global Freight Forwarder: ERP Modernization on Dynamics 365
A global freight forwarder migrated to Dynamics 365 with freight-forwarding extensions. Quote-to-invoice cycle compressed 38%.
-
3PL: Computer Vision for Warehouse Operations + Safety
A 3PL provider deployed computer vision in 18 warehouses for operational efficiency + safety. Forklift-related incidents down 61%.
-
3PL Logistics: Service Cloud for High-Touch Enterprise Customer Support
A 3PL provider built high-touch Service Cloud experience for enterprise customers. Top-50 customer NPS up 32 points; account churn reduced.
-
3PL Logistics: Sales Cloud for Account-Based B2B Selling
A 3PL provider rebuilt B2B selling on Sales Cloud with account-based patterns. Pipeline-to-close cycle compressed 32%.
-
3PL: Data Governance for Cross-Border Customs + Compliance
A 3PL provider built data governance covering cross-border customs + trade-compliance data across 60 countries. Customs-clearance delays down 31%.
-
3PL: Fleet IoT Monitoring on ServiceNow ITOM
A 3PL provider unified fleet IoT monitoring on ServiceNow ITOM. Vehicle-incident MTTR down 51%; predictive maintenance flagged 1,200 issues proactively in Y1.