CASE STUDY

Last-Mile Delivery Startup: Real-Time Operations on AWS

A last-mile delivery startup built real-time operations on AWS. Driver-route optimization + customer-tracking + dispatch unified at sub-minute latency.

May 9, 2026 · 2 min read · By admin

At a glance

Industry: Logistics
Topics: AWS · Real-Time Analytics
Published: May 2026
Headline outcome: 31% Driver utilization: up 31%

Measured outcomes

What this programme actually delivered.

31%

Driver utilization: up 31%

+44

Customer NPS on tracking: +44 points

24%

Cost per delivery: down 24%

The challenge

A last-mile delivery startup grew faster than its tooling. Dispatch ran on phone calls; customer tracking was batch-updated; driver routing was static.

What we built

AWS-native real-time operations stack. Kinesis for telemetry. Real-time route optimization. Customer-facing live tracking. Dispatch dashboard with sub-minute latency.