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CASE STUDY

Global Freight Forwarder: ERP Modernization on Dynamics 365

A global freight forwarder migrated to Dynamics 365 with freight-forwarding extensions. Quote-to-invoice cycle compressed 38%.

May 9, 2026 · 2 min read · By admin
At a glance
38% CHANGE
Industry
Logistics
Topics
Dynamics 365 · Microsoft
Published
May 2026
Headline outcome
38% Quote-to-invoice cycle: down 38%

Measured outcomes

What this programme actually delivered.

38%

Quote-to-invoice cycle: down 38%

28%

Customs-clearance delays: down 28%

22%

Operations cost per shipment: down 22%

14

14 hubs + 60-country operations on unified platform

The challenge

A global freight forwarder’s legacy ERP couldn’t handle freight-forwarding-specific workflows — multi-modal routing, customs documentation, hub coordination.

What we built

Dynamics 365 with freight-forwarding extensions. Multi-modal routing optimization. Customs-documentation workflows. Cross-hub coordination patterns.

Outcomes

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