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CASE STUDY

Global Air Cargo Operator: ITOM Across 240-Aircraft Fleet

A global air cargo operator unified IT + operational technology across 240 aircraft + 14 cargo hubs. Aircraft availability up 3 points.

May 9, 2026 · 2 min read · By admin
At a glance
+3 KEY METRIC
Industry
Logistics
Topics
ITOM · Monitoring · Servicenow
Published
May 2026
Headline outcome
+3 Aircraft availability: +3 percentage points

Measured outcomes

What this programme actually delivered.

+3

Aircraft availability: +3 percentage points

99.97%

Cargo-hub uptime: 99.97%

1,800

Predictive-maintenance flags: 1,800+ Y1

240

240 aircraft + 14 hubs unified

The challenge

A global air cargo operator’s 240 aircraft + 14 cargo hubs had inconsistent monitoring. Aircraft-availability degradation surfaced too late to action.

What we built

Unified ITOM covering aircraft systems + cargo-hub IT. Predictive maintenance for aircraft critical systems. Cargo-hub operational dashboards.

Outcomes

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