Measured outcomes
Vehicle-incident MTTR: down 51%
Predictive flags: 1,200 maintenance issues caught proactively (Y1)
Fleet uptime: +3 percentage points
14,000 vehicles on unified monitoring fabric
A 3PL provider’s 14,000-vehicle fleet relied on per-vehicle telematics with no unified visibility. Vehicle-incident response was reactive; maintenance was scheduled, not predictive.
ServiceNow ITOM ingesting telematics from all fleet vehicles. Predictive-maintenance models. Driver-experience integration. Fleet-ops dashboards.
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