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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

31%

Customs-clearance delays: down 31%

97%

Data-quality compliance: 97% across 60 countries

+22

Customer NPS on cross-border services: +22 points

The challenge

A 3PL provider operating in 60 countries had inconsistent trade-compliance data. Customs-clearance delays were the #1 service issue; root cause was usually data quality.

What we built

Data governance platform covering cross-border manifest, harmonized-tariff codes, country-of-origin documentation, and license requirements. Continuous-quality monitoring. Customer-facing visibility into compliance posture.

Outcomes

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