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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

+38

Customer NPS on visibility: +38 points

+22

Predictive-arrival accuracy: +22 percentage points

The challenge

A container shipping line had vessel-tracking, container-tracking, and port-operations data in silos. End-to-end shipment-lifecycle analytics was impossible.

What we built

AWS-based unified data platform. End-to-end shipment-lifecycle tracking. Cross-domain analytics. Customer-facing visibility.

Outcomes

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