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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

61%

Forklift incidents: down 61%

8

Near-miss reporting: up 8× (proactive identification)

+14%

Picker-path optimization: +14% productivity

18

18 warehouses on unified vision platform

The challenge

A 3PL provider’s 18 warehouses had safety incidents (forklift collisions, near-misses) that were under-reported and rarely analyzed for prevention.

What we built

Computer-vision pipeline using existing warehouse cameras. Detects safety anomalies (near-misses, PPE violations) and operational inefficiencies (path congestion, picker-flow patterns). Privacy-preserving design.

Outcomes

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