Why case studys from Mergen?
Every case study lists hard outcome metrics โ cycle time, cost, quality, NPS โ not soft win statements.
Programmes spanning Fortune-500 banks, top-10 insurers, global manufacturers, 32-hospital health systems.
Each transformation distills into a repeatable architecture pattern โ codified in our delivery library.
One of the largest US K-12 school districts unified IT + HR service for 41,000 educators across 320 schools.
A Big-4 professional services firm rolled out a unified employee portal across 92 countries, replacing 27 regional HR intranets.
Read case study โA behavioral-health network rolled out HRSD for 80-site clinician workforce. Clinician burnout reduced 18%; HR satisfaction up 32 NPS points.
Read case study โA 14-credit-union cooperative deployed shared-services HRSD. Cross-credit-union employee mobility enabled; cost per HR transaction down 47%.
Read case study โA life insurer extended HRSD to support broker network operations alongside internal HR. Broker operations cycle time down 38%.
Read case study โA tier-1 telco rolled out HRSD for 14,000 field engineers with mobile-first UX. Field-engineer NPS on HR services up 38 points.
Read case study โA public university rolled out HRSD covering full-time faculty, staff, and adjunct workflows. Adjunct onboarding cycle: 21 days โ 3 days.
Read case study โA specialty retailer rolled out HRSD to 32,000 store associates with mobile-first UX. Associate engagement on HR services up 6ร.
Read case study โA scaling fintech rebuilt onboarding for compliance-heavy roles via HRSD. Time to fully-cleared productive employee: 18 days โ 6 days.
Read case study โA 28,000-employee tech company unified HR shared services across 14 countries on HRSD. HR ticket resolution accelerated 64%.
Read case study โA multi-state health system deployed Now Assist on clinical-documentation workflows. Clinician note-taking time reduced 38%.
Read case study โA global insurer rolled out 4 ServiceNow modules in waves over 18 months. Each wave shipped on schedule with stakeholder reviews every…
Read case study โA 22,000-employee manufacturer rolled out HRSD covering both factory shop-floor and corporate office workforces with role-aware service catalogs.
Read case study โA state government deployed federated HRSD across 14 departments with department-specific catalogs but unified onboarding and policy enforcement.
Read case study โA 12-facility, 18,000-employee health system unified HR and patient services on ServiceNow โ cutting patient wait times 45% and lifting clinician satisfaction…
Read case study โEvery Mergen case study was written by a working practitioner. Want a conversation with one of them?
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