A fintech built an MLOps platform managing 14 fraud-detection models in production. Model deployment time: 6 weeks → 3 days; drift detection…
Read case study →A global bank migrated from a legacy enterprise data warehouse to Snowflake. Query performance up 14×; data-engineering team capacity up 38%.
Read case study →A scaling fintech modernized cloud infrastructure with infrastructure-as-code, GitOps, and policy enforcement. Time-to-deploy new environments: days → minutes.
Read case study →A scaling fintech rebuilt onboarding for compliance-heavy roles via HRSD. Time to fully-cleared productive employee: 18 days → 6 days.
Read case study →A scaling fintech deployed SIEM + SOAR with custom playbooks for the financial-services threat landscape. Mean time to detect malicious activity: 4…
Read case study →A global bank achieved DORA compliance across 24 jurisdictions with continuous-evidence collection. First-time audit pass.
Read case study →A global insurer rolled out 4 ServiceNow modules in waves over 18 months. Each wave shipped on schedule with stakeholder reviews every…
Read case study →A tier-1 bank rolled out a hardened Microsoft 365 security baseline across 80,000 mailboxes. Phishing-related incidents dropped 76%.
Read case study →A global insurer deployed GenAI summarization on 1.8M annual claims, summarizing the case timeline at handler login. Average handle time down 41%.
Read case study →A global bank built a multi-cloud strategy routing workloads to AWS or Azure based on regulatory and cost factors. Vendor-lock-in risk eliminated.
Read case study →An insurance carrier automated 47 claims-side workflows on Power Platform — workforce-allocation, third-party requests, escalations. 28,000 claims-handler hours reclaimed annually.
Read case study →A tier-1 bank deployed Microsoft 365 Copilot to 4,200 relationship managers. Time on prep work down 38%; client-facing time up 22%.
Read case study →A scaling fintech migrated from a managed-hosting provider to AWS while achieving PCI-DSS Level 1 compliance. Migration completed in 6 months with…
Read case study →A tier-1 bank built real-time fraud-detection ML models scoring 4M transactions per hour. Fraud losses reduced 41%; false-positive rate dropped from 11:1…
Read case study →A wealth manager deployed Einstein Next-Best-Action across 3,400 advisors. AUM growth from existing clients up 14%; advisor satisfaction with tooling up 28…
Read case study →A global insurer deployed Now Assist on 2,400 claims-handler workstations. AI-assisted triage routes claims with 91% accuracy; handle time down 33%.
Read case study →A specialty insurer rebuilt broker engagement on Salesforce Sales Cloud + Experience Cloud. Broker submission volume up 41% in year one.
Read case study →A multi-line insurer consolidated 7 legacy ITSM tools spanning life, P&C, and reinsurance lines onto ServiceNow. $4.2M annual tooling savings; uniform SLAs.
Read case study →A global wealth-management firm rebuilt complaint handling on ServiceNow CSM with FCA / FINRA-aligned audit trails. Closure rate within regulatory windows: 100%.
Read case study →An investment bank deployed ServiceNow SecOps with SOAR playbooks specifically tuned for financial-fraud signal patterns. Fraud-related incident response time dropped 78%.
Read case study →A tier-1 bank deployed ServiceNow ITOM with AIOps event correlation across 200+ services. Result: 92% of incidents caught before users notice, MTTR…
Read case study →Mergen automated claims FNOL triage and assignment for a top-10 global P&C carrier. Fast-track cases close 5× faster; leakage indicators dropped $8M…
Read case study →A top-10 US lender replaced a 30-year-old origination platform with Salesforce Financial Services Cloud + Mergen DocAI. STP rose from 32% to…
Read case study →A 12-week ITSM rollout for 40,000 users at a Fortune 500 bank — saving $2.5M annually through tooling consolidation and process automation.
Read case study →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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