Why case studys from Mergen?
Every case study lists hard outcome metrics โ cycle time, cost, quality, NPS โ not soft win statements.
Programmes spanning Fortune-500 banks, top-10 insurers, global manufacturers, 32-hospital health systems.
Each transformation distills into a repeatable architecture pattern โ codified in our delivery library.
A SaaS firm streamed ITOM telemetry to Snowflake for cross-product operational analytics โ without overloading the ServiceNow instance.
A Fortune 200 tech firm rebuilt its CMDB from scratch after 6 years of drift. New foundation supports 240,000 CIs with 91%…
Read case study โA global air cargo operator unified IT + operational technology across 240 aircraft + 14 cargo hubs. Aircraft availability up 3 points.
Read case study โA satellite provider unified ITOM across 24 ground stations + network ops. Outage response time down 51%.
Read case study โA capital-markets firm built ITOM coverage for trading systems with sub-100ms event correlation. Trading-system uptime: 99.999% sustained.
Read case study โA 3PL provider unified fleet IoT monitoring on ServiceNow ITOM. Vehicle-incident MTTR down 51%; predictive maintenance flagged 1,200 issues proactively in Y1.
Read case study โA renewable-energy company unified IoT asset monitoring across 240 wind + solar farms on AWS + ServiceNow. Asset availability up 4 percentage…
Read case study โA global pharma manufacturer integrated MES + ServiceNow ITOM with full 21 CFR Part 11 audit trail. Validated-systems uptime sustained at 99.99%.
Read case study โAn aerospace component manufacturer integrated MES + quality on ServiceNow with full AS9100D + DoD audit alignment. Defect-escape rate down 67%.
Read case study โA global telco modernized network operations with ServiceNow ITOM + AIOps. Mean time to repair down 56%; network engineers freed for higher-value…
Read case study โA global enterprise unified monitoring across 12 business units on a single observability platform. Cross-BU incident correlation now possible.
Read case study โA global insurer rolled out 4 ServiceNow modules in waves over 18 months. Each wave shipped on schedule with stakeholder reviews every…
Read case study โA telecom carrier embedded Now Assist into the NOC workflow โ summarizing related-incident chains and suggesting next-best diagnostic actions. Engineer onboarding-to-productive time…
Read case study โA healthcare network deployed ITOM with discovery, service mapping, and event correlation on clinical systems. EHR availability sustained at 99.99% across cutover…
Read case study โA specialty retailer rolled out ServiceNow ITOM across 800 stores and 3 DCs, gaining real-time visibility into POS, network, and inventory-system health.
Read case study โAn integrated energy major deployed ITOM bridging IT systems and operational technology (SCADA, historians) for unified visibility โ without violating Purdue model…
Read case study โA tier-1 bank deployed ServiceNow ITOM with AIOps event correlation across 200+ services. Result: 92% of incidents caught before users notice, MTTR…
Read case study โ320% Y1 ROI on Mergen's ITOM rollout for a $4B industrial manufacturer โ predictive maintenance, MES integration, and a unified OEE dashboard…
Read case study โEvery Mergen case study was written by a working practitioner. Want a conversation with one of them?
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