A 32-page playbook for integrating ServiceNow, Salesforce, and Microsoft into a unified employee + customer experience.
Read more →A manufacturer rolled out Microsoft 365 with shop-floor-specific patterns. Cross-floor + cross-corporate collaboration measurably improved.
Read more →A retailer rolled out Microsoft 365 across 800 stores + corporate back office. Store-manager-corporate communications cycle compressed 67%.
Read more →An industrial distributor migrated to Dynamics 365 with distribution-specific extensions. Inventory turns up 24%; customer fill-rate up 6 percentage points.
Read more →A tier-1 bank integrated ServiceNow (back-office), Salesforce (front-office), Microsoft (productivity) into a unified employee + customer experience.
Read more →A health system unified clinical operations (ServiceNow), patient experience (Salesforce Health Cloud), and clinician productivity (Microsoft) onto a shared identity + data…
Read more →Mergen has published its first annual State of Engineering report, distilling patterns from 220+ enterprise programs delivered across nine industries.
Read more →Quarterly digest from Mergen — State of Engineering report findings, the FinOps toolkit open-source release, and Healthcare Industry Summit.
Read more →A 14-municipality cooperative deployed Dynamics 365 for shared back-office services. Per-municipality operations cost down 38%.
Read more →A US state tax authority modernized citizen-facing tax services on Dynamics 365. Filing-completion rate up 18 points; refund-cycle time halved.
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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