Telecom
Satellite Provider
51%
Outage response time: down
A satellite provider unified ITOM across 24 ground stations + network ops. Outage response time down 51%.
Explore Industry →Mergen automates discovery of all IT assets, relationships, and dependencies, building a complete, accurate CMDB that powers downstream ITSM and ITOM processes.
Explore DiscoveryAutomated discovery across on-prem, cloud, and SaaS mapping 50,000+ CIs with dependency relationships.
Mergen reduces noise and accelerates response through AI-powered event correlation, filtering, and enrichment, turning millions of raw events into actionable alerts.
Explore Event MgmtML-powered event correlation processing 10M+ daily events with 70% noise reduction and auto-remediation.
Mergen manages cloud resources across AWS, Azure, and GCP directly from ServiceNow, including automated provisioning, cost optimization, and governance at scale.
Explore Cloud OpsUnified cloud operations managing 10,000+ cloud resources across 3 providers with automated governance.
Mergen automatically maps application-to-infrastructure dependencies, showing blast radius, supporting safer change planning, and accelerating incident response through visual service maps.
Explore Service MappingAutomated service mapping of 200+ business applications with real-time dependency visualization.
Mergen applies ML-powered log analysis that detects anomalies, predicts failures, and delivers actionable insights before issues impact services.
Explore Health LogML log analytics processing 1TB+ daily with predictive failure detection and automated root cause analysis.
01
Mergen assesses current ITOM maturity and builds a roadmap aligned to business outcomes, with clear ROI projections for discovery, event management, and cloud operations improvements.
02
Mergen delivers ITOM implementations through fixed-scope engagements, certified experts, and proven accelerators that ensure predictable timelines.
03
Mergen continuously optimizes ITOM workflows to maximize platform value, operational visibility, and user adoption.
04
Mergen provides 24x7 ITOM support, monitoring, and proactive maintenance delivered by certified platform experts.
Mergen conducts a deep dive into current ITOM maturity, business objectives, and technical landscape to identify opportunities and constraints.
Mergen crafts a target-state ITOM architecture and implementation roadmap aligned to business priorities and resource availability.
Mergen delivers through agile, sprint-based milestones, continuous testing, and stakeholder alignment at every stage of the ITOM rollout.
Mergen sustains long-term success through continuous improvement cycles, performance tuning, and capability transfer to the client's platform team.
ITOM SUCCESS
Real outcomes for enterprises — from financial services to healthcare, manufacturing, and government.
See All ITOM Stories →Satellite Provider
Outage response time: down
A satellite provider unified ITOM across 24 ground stations + network ops. Outage response time down 51%.
Explore Industry →Capital Markets Firm
Trading-system uptime: sustained
A capital-markets firm built ITOM coverage for trading systems with sub-100ms event correlation. Trading-system uptime: 99.999% sustained.
Explore Industry →Global Telco
MTTR: down
A global telco modernized network operations with ServiceNow ITOM + AIOps. Mean time to repair down 56%; network engineers freed for higher-value…
Explore Industry →Global Enterprise
Cross-BU incident correlation: now possible (was invisible)
A global enterprise unified monitoring across 12 business units on a single observability platform. Cross-BU incident correlation now possible.
Explore Industry →Global Insurer
4 modules live, all on schedule + budget
A global insurer rolled out 4 ServiceNow modules in waves over 18 months. Each wave shipped on schedule with stakeholder reviews every…
Explore Industry →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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