A specialty retailer hardened PCI-DSS posture across e-comm + 800 stores. PCI audit zero findings; customer-data incidents down 89%.
Read more →A specialty retailer outsourced 24×7 ServiceNow managed support to Mergen. SLA performance: 99.4% over 18 months; sustained operational improvement compounding.
Read more →A specialty retailer built customer-360 BI unifying direct-to-consumer + wholesale data. Cross-channel customer LTV up 24%.
Read more →A fashion retailer deployed Marketing Cloud personalization across 14M customer records. Email engagement up 5×; cart-recovery revenue up 47%.
Read more →A specialty retailer deployed computer-vision store analytics across 240 locations. Footfall + conversion data drives merchandising decisions.
Read more →A specialty retailer deployed Microsoft Copilot to 1,800 merchandisers and buyers. Time-to-decision on assortment + pricing decisions accelerated 32%.
Read more →A retailer rolled out CSM for store-operations support — store managers raise tickets via mobile, district managers oversee resolution. Resolution time down…
Read more →A specialty retailer used Now Assist to summarize and recommend actions on inventory exceptions across 800 stores. Exception resolution time reduced 56%.
Read more →A specialty retailer rebuilt its customer analytics platform on Google Cloud (BigQuery + Vertex AI). Personalization model accuracy up 34%; campaign ROAS…
Read more →A specialty apparel brand replatformed on Salesforce Commerce Cloud with headless front-end + unified OMS. Conversion up 32%; inventory accuracy 97%.
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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