Browse Mergen content

A specialty retailer hardened PCI-DSS posture across e-comm + 800 stores. PCI audit zero findings; customer-data incidents down 89%.

A specialty retailer outsourced 24×7 ServiceNow managed support to Mergen. SLA performance: 99.4% over 18 months; sustained operational improvement compounding.

A specialty retailer built customer-360 BI unifying direct-to-consumer + wholesale data. Cross-channel customer LTV up 24%.

A fashion retailer deployed Marketing Cloud personalization across 14M customer records. Email engagement up 5×; cart-recovery revenue up 47%.

A specialty retailer deployed computer-vision store analytics across 240 locations. Footfall + conversion data drives merchandising decisions.

A specialty retailer deployed Microsoft Copilot to 1,800 merchandisers and buyers. Time-to-decision on assortment + pricing decisions accelerated 32%.

A retailer rolled out CSM for store-operations support — store managers raise tickets via mobile, district managers oversee resolution. Resolution time down 51%.

A specialty retailer used Now Assist to summarize and recommend actions on inventory exceptions across 800 stores. Exception resolution time reduced 56%.

A specialty retailer rebuilt its customer analytics platform on Google Cloud (BigQuery + Vertex AI). Personalization model accuracy up 34%; campaign ROAS up 22%.

A specialty apparel brand replatformed on Salesforce Commerce Cloud with headless front-end + unified OMS. Conversion up 32%; inventory accuracy 97%.