Industry Tag: Retail

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Specialty Retailer: ITOM Across 800 Stores + 3 Distribution Centres
A specialty retailer rolled out ServiceNow ITOM across 800 stores and 3 DCs, gaining real-time visibility into POS, network, and inventory-system health.
Specialty Retailer: 4.7/5 CSAT with Salesforce Service Cloud + Conversational AI
A specialty retailer modernized customer service with Service Cloud + Einstein conversational AI. Result: 38% deflection rate, 4.7/5 CSAT, lower per-contact cost.
Multi-Brand CPG: 4× Personalization Lift with Marketing Cloud + CDP
A multi-brand CPG built a unified customer data platform on Salesforce Data Cloud + Marketing Cloud. Email engagement up 4×, attributed revenue up 22%.