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All Analyst Mention / Award 5 Blog 65 Case Study 244 Newsletter 10 Press Release 16 Webinar / Event 39 Whitepaper / eBook 20
Filtered by topic Dynamics 365 ร— View all case studys โ†’

Why case studys from Mergen?

Built by the team actually doing the work.

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Measured outcomes

Every case study lists hard outcome metrics โ€” cycle time, cost, quality, NPS โ€” not soft win statements.

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Tier-1 enterprise scope

Programmes spanning Fortune-500 banks, top-10 insurers, global manufacturers, 32-hospital health systems.

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Reusable patterns

Each transformation distills into a repeatable architecture pattern โ€” codified in our delivery library.

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All Case Studys

7 total
Case Study ยท Public Sector

Federal Civilian Agency: Dynamics 365 for Citizen Service Delivery

A federal civilian agency replaced legacy systems with Dynamics 365 for citizen service delivery. Service-delivery time down 44%; FedRAMP-aligned.

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Case Study ยท Manufacturing

Industrial Distributor: Dynamics 365 for Distribution-Specific Operations

An industrial distributor migrated to Dynamics 365 with distribution-specific extensions. Inventory turns up 24%; customer fill-rate up 6 percentage points.

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Case Study ยท Public Sector

Multi-State Municipal Cooperative: Dynamics 365 for Shared Services

A 14-municipality cooperative deployed Dynamics 365 for shared back-office services. Per-municipality operations cost down 38%.

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Case Study ยท Public Sector

US State Tax Authority: Dynamics 365 Modernization for Citizen-Facing Tax Services

A US state tax authority modernized citizen-facing tax services on Dynamics 365. Filing-completion rate up 18 points; refund-cycle time halved.

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Case Study ยท Food & Beverage

Food Manufacturer: Supply Chain Modernization on Dynamics 365

A food and beverage manufacturer migrated to Dynamics 365 Supply Chain Management. Demand-forecast accuracy up 22%; spoilage-related write-offs down 31%.

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Case Study ยท Education

University System: Dynamics 365 + Salesforce for Admissions Management

A 14-campus university system unified admissions on Dynamics 365 + Salesforce. Application-to-decision cycle compressed 41%; yield rate up 8 points.

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Case Study ยท Manufacturing

Industrial Manufacturer: Dynamics 365 Finance + Supply Chain Migration

An industrial manufacturer migrated from legacy SAP to Dynamics 365 Finance + Supply Chain. ERP go-live in 11 months with no business…

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