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Commerce Cloud Case Studies

5 total
22% CHANGE
Case Study · Retail

Department Store Chain: Omnichannel Orchestration on Salesforce + Custom OMS

A department store chain unified omnichannel orchestration across 240 stores + e-comm + marketplaces. Order-fulfillment cost per unit down 22%.

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34% CHANGE
Case Study · Retail

Off-Price Retailer: Treasure-Hunt Commerce Cloud Implementation

An off-price retailer launched a Commerce Cloud experience preserving the in-store treasure-hunt feel online. Unique-visit-to-purchase rate up 34%.

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64% CHANGE
Case Study · Manufacturing

B2B Industrial Distributor: Commerce Cloud B2B for Customer Self-Service

A B2B industrial distributor launched Commerce Cloud B2B for customer self-service. Order-cycle time down 64%; customer satisfaction up 32 NPS points.

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14% CHANGE
Case Study · Retail

Specialty Retailer: Einstein for Dynamic Pricing + Promotion Optimization

A specialty retailer deployed Einstein for dynamic pricing + promotion optimization. Margin protection + revenue lift simultaneously.

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32% CHANGE
Case Study · Retail

Apparel Brand: Headless Commerce on Salesforce Commerce Cloud + OMS

A specialty apparel brand replatformed on Salesforce Commerce Cloud with headless front-end + unified OMS. Conversion up 32%; inventory accuracy 97%.

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