A specialty apparel brand replatformed on Salesforce Commerce Cloud with headless front-end + unified OMS. Conversion up 32%; inventory accuracy 97%.
Read more →A specialty retailer modernized customer service with Service Cloud + Einstein conversational AI. Result: 38% deflection rate, 4.7/5 CSAT, lower per-contact cost.
Read more →A multi-brand CPG built a unified customer data platform on Salesforce Data Cloud + Marketing Cloud. Email engagement up 4×, attributed revenue…
Read more →Mergen's Bangalore delivery centre — the firm's primary 24×7 follow-the-sun support hub — now houses over 1,000 platform engineers and architects.
Read more →Quarterly digest from Mergen — Bangalore crossing 1,000 engineers, the launch of our AI research practice, and recap of the Mergen Engineering…
Read more →A top-10 US lender replaced a 30-year-old origination platform with Salesforce Financial Services Cloud + Mergen DocAI. STP rose from 32% to…
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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