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All Analyst Mention / Award 5 Blog 65 Case Study 244 Newsletter 10 Press Release 16 Webinar / Event 39 Whitepaper / eBook 20
Filtered by topic Sales Cloud ร— View all case studys โ†’

Why case studys from Mergen?

Built by the team actually doing the work.

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Measured outcomes

Every case study lists hard outcome metrics โ€” cycle time, cost, quality, NPS โ€” not soft win statements.

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Tier-1 enterprise scope

Programmes spanning Fortune-500 banks, top-10 insurers, global manufacturers, 32-hospital health systems.

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Reusable patterns

Each transformation distills into a repeatable architecture pattern โ€” codified in our delivery library.

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All Case Studys

11 total
Case Study ยท Media

Broadcast Network: Ad-Sales Platform on Salesforce + Custom Lightning

A broadcast network unified ad-sales operations on Salesforce. Inventory management + deal-management + revenue management on a single platform.

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Case Study ยท Real Estate

National Residential Brokerage: Salesforce for Agent + Customer Lifecycle

A national residential brokerage unified agent + customer lifecycle on Salesforce. Agent productivity up 32%; customer NPS up 28 points.

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Case Study ยท BFSI

Independent RIA Firm: Sales Cloud + Financial Services Cloud for Advisor Productivity

A Registered Investment Advisor with $14B AUM rolled out Sales Cloud + FSC for 240 advisors. AUM growth from existing clients up…

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Case Study ยท Logistics

3PL Logistics: Sales Cloud for Account-Based B2B Selling

A 3PL provider rebuilt B2B selling on Sales Cloud with account-based patterns. Pipeline-to-close cycle compressed 32%.

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Case Study ยท Hospitality

Global Hotel Chain: Corporate-Account Sales Cloud Across 1,200 Properties

A global hotel chain unified corporate-account sales on Sales Cloud across 1,200 properties. RFP win rate up 14 points; account expansion accelerated.

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Case Study ยท Education

University System: Dynamics 365 + Salesforce for Admissions Management

A 14-campus university system unified admissions on Dynamics 365 + Salesforce. Application-to-decision cycle compressed 41%; yield rate up 8 points.

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Case Study ยท Manufacturing

Industrial Distributor: Salesforce Sales Cloud Across 1,800 Distributors

An industrial-products manufacturer deployed Sales Cloud across 1,800 distributors with custom partner-portal flows. Distributor-quoted revenue up 18% in 2 quarters.

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Case Study ยท BFSI

Insurance Carrier: Broker Portal on Sales Cloud + Experience Cloud

A specialty insurer rebuilt broker engagement on Salesforce Sales Cloud + Experience Cloud. Broker submission volume up 41% in year one.

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Case Study ยท BFSI

Wealth Manager: Einstein Next-Best-Action for Advisor Productivity

A wealth manager deployed Einstein Next-Best-Action across 3,400 advisors. AUM growth from existing clients up 14%; advisor satisfaction with tooling up 28…

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Case Study ยท Technology

B2B SaaS: 28% Faster Sales Cycle with Salesforce Sales Cloud + Einstein

A high-growth B2B SaaS company replatformed CRM on Salesforce Sales Cloud + Einstein AI. Sales cycle compressed 28%, win rate up 14…

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Case Study ยท BFSI

Top-10 US Mortgage Lender: 36-Hour Time-to-Decision with Salesforce FSC

A top-10 US lender replaced a 30-year-old origination platform with Salesforce Financial Services Cloud + Mergen DocAI. STP rose from 32% to…

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