A major airport authority unified IT, facilities, and stakeholder ops on ServiceNow — 92M passengers annually, zero ops outages.
Read case study →24 mid-sized US community banks formed a shared-services coalition on ServiceNow — half the cost of going it alone.
Read case study →A cable MSO with mobile-virtual-network operations unified ITSM across cable + wireless service desks. Cross-product issue resolution dropped 56%.
Read case study →A national mortgage servicer with 2M loans modernized borrower-facing IT operations on ServiceNow ITSM. CFPB complaint rate dropped 38%.
Read case study →A mid-market manufacturer (3,200 employees) deployed ServiceNow ITSM in 14 weeks fixed-scope. Live on plan, on budget; no surprise change orders.
Read case study →A specialty retailer used Now Assist to summarize and recommend actions on inventory exceptions across 800 stores. Exception resolution time reduced 56%.
Read case study →A global insurer rolled out 4 ServiceNow modules in waves over 18 months. Each wave shipped on schedule with stakeholder reviews every…
Read case study →A 9-hospital network unified four legacy service desks onto a single ServiceNow ITSM instance with clinician-grade SLAs. Critical-incident MTTR dropped from 38…
Read case study →A tier-1 telco split its ITSM into wholesale and retail operations on ServiceNow with separate SLAs, shared CMDB, and unified change management.
Read case study →A multi-line insurer consolidated 7 legacy ITSM tools spanning life, P&C, and reinsurance lines onto ServiceNow. $4.2M annual tooling savings; uniform SLAs.
Read case study →A 12-facility, 18,000-employee health system unified HR and patient services on ServiceNow — cutting patient wait times 45% and lifting clinician satisfaction…
Read case study →A 12-week ITSM rollout for 40,000 users at a Fortune 500 bank — saving $2.5M annually through tooling consolidation and process automation.
Read case study →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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