A cable MSO with mobile-virtual-network operations unified ITSM across cable + wireless service desks. Cross-product issue resolution dropped 56%.
Read more →A satellite provider unified ITOM across 24 ground stations + network ops. Outage response time down 51%.
Read more →A wireless tower operator managed $800M in active deployment + colocation projects on ServiceNow SPM. Project on-time rate up from 64% to…
Read more →A mobile MVNO built end-to-end customer-acquisition + lifecycle on Marketing Cloud. Cost per acquisition down 28%; churn down 14 points.
Read more →A tier-1 telco rolled out HRSD for 14,000 field engineers with mobile-first UX. Field-engineer NPS on HR services up 38 points.
Read more →A tier-1 telco hardened 5G + SS7 protocol-layer security. SS7 fraud incidents down 84%; 5G slice security in production.
Read more →A 28-page framework for telecom modernization — OSS/BSS evolution, customer-experience platforms, and AI-augmented network operations.
Read more →A global telco modernized network operations with ServiceNow ITOM + AIOps. Mean time to repair down 56%; network engineers freed for higher-value…
Read more →A tier-1 telco coordinated a $1.8B multi-year 5G rollout across 4 national markets via ServiceNow SPM. Site activation accelerated 27%; cross-market dependency…
Read more →A telecom carrier built a white-glove Service Cloud experience for its top-100 enterprise accounts with named technical-account managers and 24×7 dedicated escalation.
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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