Browse Mergen content

An investment bank deployed ServiceNow SecOps with SOAR playbooks specifically tuned for financial-fraud signal patterns. Fraud-related incident response time dropped 78%.

An academic medical centre achieved HITRUST CSF certification with continuous-monitoring evidence collected from ServiceNow SecOps. Audit-prep effort reduced 84%.

A tier-1 bank deployed ServiceNow ITOM with AIOps event correlation across 200+ services. Result: 92% of incidents caught before users notice, MTTR reduced 65%.

Mergen’s Bangalore delivery centre — the firm’s primary 24×7 follow-the-sun support hub — now houses over 1,000 platform engineers and architects.

A new Austin-based research practice publishing benchmarks, prompt patterns, and grounding strategies for Now Assist deployments in regulated industries.

Mergen named a Strong Performer in the Forrester Wave for ServiceNow Implementation Services, with recognition for delivery methodology and customer outcomes.

Quarterly digest from Mergen — Bangalore crossing 1,000 engineers, the launch of our AI research practice, and recap of the Mergen Engineering Summit.

320% Y1 ROI on Mergen’s ITOM rollout for a $4B industrial manufacturer — predictive maintenance, MES integration, and a unified OEE dashboard live in 14 weeks.

A tier-1 telecom replaced legacy IVR with virtual agents on ServiceNow CSM. Result: 3M deflected calls, 4.8/5 CSAT in 90 days, and $30M annual operational savings.

A federal agency consolidated security operations across 12 departments on ServiceNow SecOps. Mean time to respond dropped to 8 minutes; FISMA evidence collection runs continuously.