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ServiceNow Now Assist & Generative AI

Generative AI, Working Inside Every Workflow.

Mergen configures Now Assist skills and agentic workflows on ServiceNow, embedding generative AI directly into the records and processes teams already use.

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100+ Implementations
60% Faster Time-to-Value
99.9% Uptime SLA
24×7 Support Coverage

Core Capabilities
What Mergen Delivers For Now Assist And Generative AI

01

Now Assist Skill Configuration

Mergen builds reusable Now Assist skills, such as summarization, resolution notes, and classification, packaged into tested units deployed across workflows.

02

Agentic Workflow Automation

Mergen configures autonomous AI agents that investigate, triage, and resolve routine work end-to-end, with human oversight built into the workflow.

03

Enterprise-Grounded AI Responses

Mergen configures Now Assist to draw on enterprise workflow and platform data, keeping generated summaries and recommendations grounded in real records, not generic output.

04

AI Governance And Oversight

Mergen configures governance controls that monitor AI usage and enforce policy as generative AI adoption scales across departments.

Put Generative AI To Work In Your Workflows.

Talk to Mergen about embedding Now Assist into the processes your teams already run.

Talk to an Expert