Telecom
Wireless Tower Operator
$800M
On-time rate: 64% → 89%
A wireless tower operator managed $800M in active deployment + colocation projects on ServiceNow SPM. Project on-time rate up from 64% to…
Explore Industry →Mergen implements portfolio management that scores and ranks initiatives against strategic value, cost, and risk, replacing spreadsheet prioritization and stakeholder lobbying with a single, defensible view of what to fund.
Explore PortfolioAI-powered portfolio scoring and prioritization across 200+ projects with strategic alignment tracking.
Mergen builds structured demand intake that captures, qualifies, and routes every project request through a single, governed process, eliminating the shadow backlog tracked in email and spreadsheets.
Explore DemandStandardized demand pipeline processing 500+ annual requests with automated scoring and transparent prioritization.
Mergen provides real-time visibility into resource capacity, allocation, and utilization across every project, so staffing decisions are based on actual availability rather than assumption.
Explore ResourceEnterprise resource management across 1,000+ team members with skill-based matching and capacity forecasting.
Mergen connects agile and SAFe delivery structures directly to portfolio investments, so sprint-level work stays visible and traceable to the strategic outcomes it is meant to support.
Explore AgileSAFe implementation connecting 20+ agile teams to portfolio strategy with real-time velocity and predictability.
Mergen implements financial management that tracks budget, actuals, and forecast at the project and portfolio level, replacing quarterly cost surprises with continuous financial visibility.
Explore FinancialsEnd-to-end financial management tracking $500M+ annual project spend with forecasting and variance alerts.
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Mergen evaluates the current portfolio against stated strategic priorities, surfacing which projects earn continued funding and which no longer justify the investment.
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Mergen implements SPM through fixed-scope engagements led by certified experts, using proven accelerators to reach a working portfolio view in weeks, not quarters.
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Mergen continuously refines prioritization models, resource allocation rules, and financial tracking to keep the portfolio aligned as strategy shifts.
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Mergen provides ongoing platform support and governance so portfolio data stays accurate long after go-live, not just during the initial rollout.
Mergen maps the current project portfolio against stated strategic objectives, surfacing misalignment, resource conflicts, and prioritization gaps before design begins.
Mergen designs a target-state SPM structure, including scoring models, resource pools, and financial tracking, aligned to how the organization actually makes investment decisions.
Mergen configures and deploys the portfolio, demand, resource, and financial modules in sprint-based increments, with working views validated by stakeholders at every stage.
Mergen refines prioritization criteria, resource models, and reporting as strategic priorities shift, keeping the portfolio accurate rather than static.
SPM SUCCESS
Real outcomes for enterprises — from financial services to healthcare, manufacturing, and government.
See All SPM Stories →Wireless Tower Operator
On-time rate: 64% → 89%
A wireless tower operator managed $800M in active deployment + colocation projects on ServiceNow SPM. Project on-time rate up from 64% to…
Explore Industry →Specialty Insurer
Average project ROI: up 38% (failed projects killed earlier; high performers scaled)
A specialty commercial insurer managed its $250M annual technology-investment portfolio on SPM. Investment-decision quality + speed both improved measurably.
Explore Industry →Hospital Network
On-time delivery: 58% → 88%
A 12-hospital network managed $400M annual capital projects on ServiceNow SPM. Project on-time delivery improved from 58% to 88%; portfolio reallocation now…
Explore Industry →Tier-1 Telco
Site activation pace: +27%
A tier-1 telco coordinated a $1.8B multi-year 5G rollout across 4 national markets via ServiceNow SPM. Site activation accelerated 27%; cross-market dependency…
Explore Industry →Industrial Conglomerate
Portfolio re-allocation cycle: quarterly → weekly
An industrial conglomerate moved its $1.2B annual capital-projects portfolio from spreadsheets to ServiceNow SPM. Portfolio re-allocation cycles compressed from quarterly to weekly.
Explore Industry →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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