Mergen Q1 2026 Newsletter — Now Assist, Federated CoEs, and a New Bangalore Centre
Quarterly digest from Mergen — the latest from our practice leads, customer-success teams, and platform engineering academy.
May 9, 2026·2 min read·By admin
At a glance
Topics
Now Intelligence / AI · Servicenow
Published
May 2026
Welcome to Mergen Q1 2026
This quarter’s digest covers the new Now Assist research practice in Austin, the federated CoE playbook now publicly available, and the expansion of our Bangalore delivery centre to 1,000+ engineers.
Featured: Now Assist research practice
Our new Austin-based research team is publishing benchmarks, prompt patterns, and grounding strategies for Now Assist deployments. The first paper — “Grounded summarization in regulated industries” — drops next month.
Customer wins this quarter
Tier-1 bank — third consecutive Now Platform upgrade shipped in a single weekend