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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Welcome to Mergen Q1 2026

This quarter’s digest covers the new Now Assist research practice in Austin, the federated CoE playbook now publicly available, and the expansion of our Bangalore delivery centre to 1,000+ engineers.

Featured: Now Assist research practice

Our new Austin-based research team is publishing benchmarks, prompt patterns, and grounding strategies for Now Assist deployments. The first paper — “Grounded summarization in regulated industries” — drops next month.

Customer wins this quarter

Coming up

Look out for our annual Mergen Engineering Summit in May, plus the publication of the second-edition CoE Playbook in June.

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