Measured outcomes
4-year graduation rate: +6 percentage points
At-risk-student early detection: 92% caught proactively
Advisor caseload capacity: +34%
Student satisfaction with advising: +22 NPS
A public university’s student-success initiatives ran in spreadsheets. Advisors couldn’t see early-warning signals (grade drops, attendance changes, financial-aid issues) systematically.
Salesforce Education Cloud with early-warning rules synthesizing data from student-info, LMS, financial-aid, and engagement systems. Advisor case-management workflows. Student self-service portal.
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