Browse Mergen content

Self-service portals fail when they assume customers know what they need. Discovery patterns that close the gap.

A national membership association rebuilt member portal + engagement on Salesforce. Member retention up 8 points; new-member conversion up 14 points.

A national residential brokerage unified agent + customer lifecycle on Salesforce. Agent productivity up 32%; customer NPS up 28 points.

A department store chain unified omnichannel orchestration across 240 stores + e-comm + marketplaces. Order-fulfillment cost per unit down 22%.

Industry Cloud accelerates some deployments + slows others. This webinar covers the decision framework.

A global reinsurer rebuilt cedent + broker inquiry management on Service Cloud. Inquiry-response time down 47%; broker NPS up 26 points.

A 3PL provider built high-touch Service Cloud experience for enterprise customers. Top-50 customer NPS up 32 points; account churn reduced.

A 60-minute deep-dive on Salesforce Industries Cloud deployments — Health Cloud, Financial Services Cloud, and Public Sector Solutions.

A public university deployed Salesforce Education Cloud for student success — early-warning systems, advisor coordination. 4-year graduation rate up 6 points.

A state agency built a unified citizen-service portal on Salesforce Service Cloud + Public Sector Solutions. 60% of inquiries now self-served.