ServiceNow ITOM helps organizations in the Business and consumer services industry to optimize Service Delivery. ServiceNow ITOM provides an automated, integrated platform for Service Management, Service Request Management and Service Level Agreements. It also helps organizations quickly respond…
Mergen has been promoted to Salesforce Summit Tier Partner — the highest tier in the Salesforce Partner Program.
Read more → Analyst Mention / AwardMergen has been recognized as an AWS Premier Tier Services Partner — the highest tier in the AWS Partner Network.
Read more → Analyst Mention / AwardIDC has recognized Mergen as a Major Player in its MarketScape for ServiceNow Implementation Services. Recognition cites delivery methodology and outcome consistency.
Read more →The best organizations today know that a great digital employee experience is not just about productivity. It is about making every team…
Read more → BlogYour CMDB [Configuration Management Database] is lying to you. Worse, it is costing you millions! According to the IBM Institute for Business Value…
Read more → BlogYour enterprise is paying millions for ServiceNow. Are you fully using it? As in unlocking the automation, the AI, the cross-functional workflows,…
Read more →A major US zoo unified animal-care workflow with visitor experience on ServiceNow — niche but real.
Read more → Case StudyA major US symphony orchestra unified patron experience on Salesforce — subscription renewal +18%.
Read more → Case StudyA commercial real estate REIT unified facilities ops across 1,400 properties on ServiceNow Workplace Service Delivery.
Read more →Q2 awards season highlights, new industry practice launches in Aerospace + Defense, and customer wins from Q2.
Read more → NewsletterFirst newsletter of 2028 — new industry reference reports, customer wins from Q1, and what's coming.
Read more → NewsletterEnd-of-year wrap from Mergen — 2027 highlights, customer-program outcomes, and what's coming in 2028.
Read more →Everest Group has named Mergen a Leader in the PEAK Matrix Assessment for ServiceNow Services 2027.
Read more → Press ReleaseISG has positioned Mergen as a Leader in its Provider Lens for Cybersecurity Services across 4 quadrants.
Read more → Press ReleaseSalesforce has named Mergen Partner of the Year for Financial Services Cloud — recognition of 11 successful FSC programmes in 2026.
Read more →For CDOs — what changes in data strategy when generative AI is consuming everything, and what doesn't.
Read more → Webinar / EventThree Chief Customer Officers compare notes on CX strategy across airline, banking, and retail — what travels and what doesn't.
Read more → Webinar / EventA practical session for COOs — how to instrument tier-1 and tier-2 supplier risk without boiling the ocean.
Read more →A 32-page reference architecture for retail + CPG — omnichannel commerce, loyalty, supply chain, and the data platform underpinning it all.
Read more → Whitepaper / eBookA 30-page reference architecture for government technology — federal civilian + DoD-aligned + state + local + municipal.
Read more → Whitepaper / eBookA 36-page reference architecture for the insurance industry — covering life, P&C, specialty, and reinsurance carriers.
Read more →Every Mergen resource was written by a working architect or engineer. Want a conversation with one?
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