Why case studys from Mergen?
Every case study lists hard outcome metrics โ cycle time, cost, quality, NPS โ not soft win statements.
Programmes spanning Fortune-500 banks, top-10 insurers, global manufacturers, 32-hospital health systems.
Each transformation distills into a repeatable architecture pattern โ codified in our delivery library.
A hospital system shipped 32 Power Platform apps for niche clinical workflows that didn't justify EHR customization. Clinician hours reclaimed: 14,000+ annually.
Read case study โAn insurance carrier automated 47 claims-side workflows on Power Platform โ workforce-allocation, third-party requests, escalations. 28,000 claims-handler hours reclaimed annually.
Read case study โA tier-1 bank deployed Microsoft 365 Copilot to 4,200 relationship managers. Time on prep work down 38%; client-facing time up 22%.
Read case study โA scaling fintech migrated from a managed-hosting provider to AWS while achieving PCI-DSS Level 1 compliance. Migration completed in 6 months with…
Read case study โAn industrial manufacturer built AWS IoT pipelines + data lake covering 240 plants. Predictive-maintenance models on the data lake reduced unplanned downtime…
Read case study โA specialty retailer rebuilt its customer analytics platform on Google Cloud (BigQuery + Vertex AI). Personalization model accuracy up 34%; campaign ROAS…
Read case study โA health system architected multi-cloud DR with Azure as primary and AWS as DR. RTO compressed to 90 minutes; RPO under 15…
Read case study โA scaling SaaS company embedded a FinOps practice combining Mergen tooling and process. Cloud spend reduced 30% in 6 months without service…
Read case study โA tier-1 bank built real-time fraud-detection ML models scoring 4M transactions per hour. Fraud losses reduced 41%; false-positive rate dropped from 11:1…
Read case study โA state government rolled out Microsoft 365 + Teams to 75,000 employees across 14 departments. Productivity baseline established; collaboration metrics up 47%.
Read case study โA global insurer deployed Now Assist on 2,400 claims-handler workstations. AI-assisted triage routes claims with 91% accuracy; handle time down 33%.
Read case study โA telecom carrier embedded Now Assist into the NOC workflow โ summarizing related-incident chains and suggesting next-best diagnostic actions. Engineer onboarding-to-productive time…
Read case study โAn industrial-products manufacturer deployed Sales Cloud across 1,800 distributors with custom partner-portal flows. Distributor-quoted revenue up 18% in 2 quarters.
Read case study โA specialty insurer rebuilt broker engagement on Salesforce Sales Cloud + Experience Cloud. Broker submission volume up 41% in year one.
Read case study โA high-growth B2B SaaS company replaced 4 disconnected support tools with Salesforce Service Cloud. CSAT up 18 points; agent capacity up 32%.
Read case study โA telecom carrier built a white-glove Service Cloud experience for its top-100 enterprise accounts with named technical-account managers and 24ร7 dedicated escalation.
Read case study โA B2B SaaS company built end-to-end Marketing Cloud journeys spanning trial signup โ paid conversion โ expansion. Trial-to-paid conversion up 28%.
Read case study โA regional health plan deployed Marketing Cloud for member engagement on preventive-care campaigns. Annual wellness-visit completion up 23%.
Read case study โA specialty apparel brand replatformed on Salesforce Commerce Cloud with headless front-end + unified OMS. Conversion up 32%; inventory accuracy 97%.
Read case study โA wealth manager deployed Einstein Next-Best-Action across 3,400 advisors. AUM growth from existing clients up 14%; advisor satisfaction with tooling up 28…
Read case study โA federal agency deployed an Azure secure landing zone aligned to FedRAMP High. Migrated 38 workloads in 9 months with zero compliance…
Read case study โA multi-state health system built an Azure-based clinical data platform unifying EHR, claims, and operational data. Population-health analytics queries that took hours…
Read case study โAn industrial conglomerate moved its $1.2B annual capital-projects portfolio from spreadsheets to ServiceNow SPM. Portfolio re-allocation cycles compressed from quarterly to weekly.
Read case study โAn investment bank deployed ServiceNow SecOps with SOAR playbooks specifically tuned for financial-fraud signal patterns. Fraud-related incident response time dropped 78%.
Read case study โEvery Mergen case study was written by a working practitioner. Want a conversation with one of them?
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