Why case studys from Mergen?
Every case study lists hard outcome metrics โ cycle time, cost, quality, NPS โ not soft win statements.
Programmes spanning Fortune-500 banks, top-10 insurers, global manufacturers, 32-hospital health systems.
Each transformation distills into a repeatable architecture pattern โ codified in our delivery library.
A 3PL provider built AWS-native real-time shipment tracking covering 4M daily shipments. Customer satisfaction with tracking up 32 NPS points.
Read case study โA streaming media company built AWS-based content-workflow pipelines processing 240,000 hours of video annually. Time-to-publish compressed 58%.
Read case study โA B2B SaaS company built a GCP analytics stack (BigQuery + Looker) for product + revenue analytics. Time-to-insight: weeks โ hours.
Read case study โA scaling fintech deployed SIEM + SOAR with custom playbooks for the financial-services threat landscape. Mean time to detect malicious activity: 4…
Read case study โA streaming media company built ransomware-specific incident-response playbooks + tabletop exercises. Recovery-point objective for crown jewels: under 1 hour.
Read case study โA global bank achieved DORA compliance across 24 jurisdictions with continuous-evidence collection. First-time audit pass.
Read case study โMergen runs a multi-tenant ServiceNow Center of Excellence for 12 mid-market customers. Each gets enterprise-grade Day-2 ops at a fraction of the…
Read case study โA global insurer rolled out 4 ServiceNow modules in waves over 18 months. Each wave shipped on schedule with stakeholder reviews every…
Read case study โA B2B SaaS company unified 240 microservices on Azure DevOps. Deployment frequency went from weekly to many-per-day; lead time for changes 78%…
Read case study โA tier-1 bank rolled out a hardened Microsoft 365 security baseline across 80,000 mailboxes. Phishing-related incidents dropped 76%.
Read case study โAn industrial manufacturer built Power BI operational dashboards across 14 plants. Plant managers see real-time KPIs every shift change.
Read case study โA B2B SaaS company implemented ServiceNow CSM for proactive customer success. Health-score-driven interventions cut churn 38%.
Read case study โA retailer rolled out CSM for store-operations support โ store managers raise tickets via mobile, district managers oversee resolution. Resolution time down…
Read case study โA scaling fintech rebuilt onboarding for compliance-heavy roles via HRSD. Time to fully-cleared productive employee: 18 days โ 6 days.
Read case study โA 28,000-employee tech company unified HR shared services across 14 countries on HRSD. HR ticket resolution accelerated 64%.
Read case study โA multi-state health system deployed Now Assist on clinical-documentation workflows. Clinician note-taking time reduced 38%.
Read case study โA specialty retailer used Now Assist to summarize and recommend actions on inventory exceptions across 800 stores. Exception resolution time reduced 56%.
Read case study โA 12-hospital network managed $400M annual capital projects on ServiceNow SPM. Project on-time delivery improved from 58% to 88%; portfolio reallocation now…
Read case study โA tier-1 telco coordinated a $1.8B multi-year 5G rollout across 4 national markets via ServiceNow SPM. Site activation accelerated 27%; cross-market dependency…
Read case study โA global insurer deployed GenAI summarization on 1.8M annual claims, summarizing the case timeline at handler login. Average handle time down 41%.
Read case study โA health system built an MLOps platform supporting 14 clinical-decision-support models. Model deployment time: 6 weeks โ 3 days; full audit trail…
Read case study โA global bank built a multi-cloud strategy routing workloads to AWS or Azure based on regulatory and cost factors. Vendor-lock-in risk eliminated.
Read case study โA streaming media company rebuilt customer identity on a zero-trust foundation with 140M active users. Account-takeover incidents down 89%.
Read case study โA specialty retailer rebuilt its customer analytics platform on Google Cloud (BigQuery + Vertex AI). Personalization model accuracy up 34%; campaign ROAS…
Read case study โEvery Mergen case study was written by a working practitioner. Want a conversation with one of them?
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