Why case studys from Mergen?
Every case study lists hard outcome metrics โ cycle time, cost, quality, NPS โ not soft win statements.
Programmes spanning Fortune-500 banks, top-10 insurers, global manufacturers, 32-hospital health systems.
Each transformation distills into a repeatable architecture pattern โ codified in our delivery library.
A multi-line insurer consolidated 7 legacy ITSM tools spanning life, P&C, and reinsurance lines onto ServiceNow. $4.2M annual tooling savings; uniform SLAs.
Read case study โA healthcare network deployed ITOM with discovery, service mapping, and event correlation on clinical systems. EHR availability sustained at 99.99% across cutover…
Read case study โA specialty retailer rolled out ServiceNow ITOM across 800 stores and 3 DCs, gaining real-time visibility into POS, network, and inventory-system health.
Read case study โAn integrated energy major deployed ITOM bridging IT systems and operational technology (SCADA, historians) for unified visibility โ without violating Purdue model…
Read case study โA 22,000-employee manufacturer rolled out HRSD covering both factory shop-floor and corporate office workforces with role-aware service catalogs.
Read case study โA state government deployed federated HRSD across 14 departments with department-specific catalogs but unified onboarding and policy enforcement.
Read case study โA global wealth-management firm rebuilt complaint handling on ServiceNow CSM with FCA / FINRA-aligned audit trails. Closure rate within regulatory windows: 100%.
Read case study โA regional utility rebuilt customer-facing outage communications on CSM with proactive SMS notifications. Inbound call volume during outages dropped 64%.
Read case study โAn industrial conglomerate moved its $1.2B annual capital-projects portfolio from spreadsheets to ServiceNow SPM. Portfolio re-allocation cycles compressed from quarterly to weekly.
Read case study โAn investment bank deployed ServiceNow SecOps with SOAR playbooks specifically tuned for financial-fraud signal patterns. Fraud-related incident response time dropped 78%.
Read case study โAn academic medical centre achieved HITRUST CSF certification with continuous-monitoring evidence collected from ServiceNow SecOps. Audit-prep effort reduced 84%.
Read case study โA 3PL logistics company built ML-based demand forecasting across 12,000 SKUs. Stockouts dropped 41%; carrying-cost optimization saved $14M annually.
Read case study โA diversified energy company built 60+ real-time operational dashboards on Snowflake + Power BI. Decision velocity up 3ร, $22M annual cost avoidance.
Read case study โA federal agency consolidated identity and access management across 14 sub-departments, achieving zero-trust authentication for 65,000 employees in 9 months.
Read case study โA high-growth B2B SaaS company replatformed CRM on Salesforce Sales Cloud + Einstein AI. Sales cycle compressed 28%, win rate up 14…
Read case study โA specialty retailer modernized customer service with Service Cloud + Einstein conversational AI. Result: 38% deflection rate, 4.7/5 CSAT, lower per-contact cost.
Read case study โA multi-brand CPG built a unified customer data platform on Salesforce Data Cloud + Marketing Cloud. Email engagement up 4ร, attributed revenue…
Read case study โA diversified industrial manufacturer migrated 240 on-premises workloads to Azure with zero unplanned downtime. 38% reduction in infrastructure cost.
Read case study โA state agency democratized custom-app development with Microsoft Power Platform + a Mergen-trained citizen-developer programme. 47 apps live, 30,000 employee hours reclaimed.
Read case study โA streaming-media company replatformed on AWS with elasticity-first architecture. Supports 10ร subscriber growth with 22% lower per-stream cost.
Read case study โA tier-1 bank deployed ServiceNow ITOM with AIOps event correlation across 200+ services. Result: 92% of incidents caught before users notice, MTTR…
Read case study โA 12-facility, 18,000-employee health system unified HR and patient services on ServiceNow โ cutting patient wait times 45% and lifting clinician satisfaction…
Read case study โ320% Y1 ROI on Mergen's ITOM rollout for a $4B industrial manufacturer โ predictive maintenance, MES integration, and a unified OEE dashboard…
Read case study โA tier-1 telecom replaced legacy IVR with virtual agents on ServiceNow CSM. Result: 3M deflected calls, 4.8/5 CSAT in 90 days, and…
Read case study โEvery Mergen case study was written by a working practitioner. Want a conversation with one of them?
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