The best organizations today know that a great digital employee experience is not just about productivity. It is about making every team member feel recognized and supported the moment they log in. That experience begins with something simple, a name. When an…
Mergen has been promoted to Salesforce Summit Tier Partner — the highest tier in the Salesforce Partner Program.
Read more → Analyst Mention / AwardMergen has been recognized as an AWS Premier Tier Services Partner — the highest tier in the AWS Partner Network.
Read more → Analyst Mention / AwardIDC has recognized Mergen as a Major Player in its MarketScape for ServiceNow Implementation Services. Recognition cites delivery methodology and outcome consistency.
Read more →Your CMDB [Configuration Management Database] is lying to you. Worse, it is costing you millions! According to the IBM Institute for Business Value…
Read more → BlogYour enterprise is paying millions for ServiceNow. Are you fully using it? As in unlocking the automation, the AI, the cross-functional workflows,…
Read more → BlogEvery customization feels justified in the moment. Here’s why the ones that felt most justified are the ones costing you the most. Most organizations are unaware…
Read more →A major airport authority unified IT, facilities, and stakeholder ops on ServiceNow — 92M passengers annually, zero ops outages.
Read more → Case StudyA leading US oncology research center modernized clinical trial ops — patient enrollment cycle time down 31%.
Read more → Case StudyA major museum network with 21 institutions unified visitor experience + operations on ServiceNow — 18M annual visitors.
Read more →Q2 awards season highlights, new industry practice launches in Aerospace + Defense, and customer wins from Q2.
Read more → NewsletterFirst newsletter of 2028 — new industry reference reports, customer wins from Q1, and what's coming.
Read more → NewsletterEnd-of-year wrap from Mergen — 2027 highlights, customer-program outcomes, and what's coming in 2028.
Read more →A 36-page reference architecture for the insurance industry — covering life, P&C, specialty, and reinsurance carriers.
Read more → Whitepaper / eBookA 32-page reference architecture for retail + CPG — omnichannel commerce, loyalty, supply chain, and the data platform underpinning it all.
Read more → Whitepaper / eBookA 30-page reference architecture for government technology — federal civilian + DoD-aligned + state + local + municipal.
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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