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CASE STUDY

Global Hotel Chain: Corporate-Account Sales Cloud Across 1,200 Properties

A global hotel chain unified corporate-account sales on Sales Cloud across 1,200 properties. RFP win rate up 14 points; account expansion accelerated.

May 9, 2026 · 2 min read · By admin
At a glance
+14 KEY METRIC
Industry
Hospitality
Topics
Sales Cloud · Salesforce
Published
May 2026
Headline outcome
+14 RFP win rate: +14 percentage…

Measured outcomes

What this programme actually delivered.

+14

RFP win rate: +14 percentage points

22%

Corporate-account revenue: up 22%

1,200

1,200 properties on unified sales fabric

The challenge

A global hotel chain’s corporate-account sales spanned 1,200 properties. Each property had local sales leads; corporate had global. Account-cross-property coordination was manual; RFP responses were inconsistent.

What we built

Sales Cloud with global account hierarchy + property-level execution. RFP-response workflows with templated content. Global-corporate negotiation visible to property-level execution. Renewal forecasting.

Outcomes

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