Industry Tag: Hospitality

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Global Hotel Chain: Marketing Cloud for Loyalty Member Personalization
A global hotel chain built loyalty-member personalization on Marketing Cloud. Repeat-stay rate up 18%; cross-brand stays up 27%.
Global Hotel Chain: Corporate-Account Sales Cloud Across 1,200 Properties
A global hotel chain unified corporate-account sales on Sales Cloud across 1,200 properties. RFP win rate up 14 points; account expansion accelerated.
Global Hotel Chain: Guest-Services CSM Across 1,200 Properties
A global hotel chain deployed ServiceNow CSM for guest-services operations across 1,200 properties. Guest-issue resolution time down 41%; loyalty-tier guest NPS up 32 points.