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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

All Analyst Mention / Award 5 Blog 65 Case Study 244 Newsletter 10 Press Release 16 Webinar / Event 39 Whitepaper / eBook 20

Why blogs from Mergen?

Built by the team actually doing the work.

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Written by practitioners

Every post comes from someone running a live programme — not a marketing team.

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Field-tested patterns

Patterns and frameworks proven across multiple enterprise engagements before they ship as posts.

Action-ready takeaways

Each piece ends with what to do Monday morning, not generic advice.

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Blogs — page 3 of 3

65 total
Blog

SOC Modernization Pitfalls — What Goes Wrong

SOC modernization programmes often disappoint. Three common pitfalls and how to avoid them.

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Blog

Data Mesh vs Lakehouse — A Pragmatic Take

Data Mesh and Lakehouse are the dominant architectural conversations. They're not in opposition. Here's the pragmatic take.

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Blog · Manufacturing

Predictive Maintenance Patterns That Actually Work

Predictive maintenance pilots are everywhere. Production deployments are rare. Three patterns that scale.

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Blog

Building a CoE That Scales — Beyond the Org Chart

CoE org-chart designs work until they don't. The CoEs that scale combine engineering practices with operating-model patterns.

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Blog

Identity Resolution at Scale — Patterns and Anti-Patterns

Identity resolution looks simple in slides. At scale, it's where most customer-data platforms stumble. Three production patterns.

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Blog

The DevOps Maturity Curve — What Actually Comes Next

Most DevOps maturity models stop at "continuous deployment." That's the start, not the end. What actually comes next.

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Blog

Why Compliance-as-Code Wins — And How to Get There

Manual compliance reviews don't scale. The path forward: encode controls as code, audit continuously, automate evidence collection.

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Blog · BFSI

The DORA Reality Check for Financial Services Engineering

DORA is here. Most financial-services organizations are underprepared. The pragmatic path forward in 90 days.

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Blog

The Real Cost of Cloud Customizations — A 5-Year View

Customizations look free in year one. By year three they cost more than you saved. A 5-year cost model with real numbers.

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Blog

CMDB Hygiene Is Not Optional — It’s the ITOM Foundation

Every ITOM use case fails when CMDB is rotten. Three principles for CMDB hygiene that survive engineering velocity.

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Blog

GenAI Grounding Patterns That Actually Work in Production

Most GenAI deployments fail at grounding. Three production patterns that actually work — drawn from regulated-industry deployments.

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Blog

Platform Engineering Meets FinOps: One Function, Not Two

Most organizations have platform engineering and FinOps as separate functions. The ones that get the most value combine them.

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Blog

The Hidden Cost of Customizations: A ServiceNow Upgrade Reality Check

Every customization is technical debt with interest. Here's how to evaluate, prioritize, and unwind it before your next family upgrade.

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Blog

Now Assist for Enterprise: Three Patterns That Actually Work

Most Now Assist deployments stall in pilot. Three production patterns from Mergen rollouts at tier-1 banks, telcos, and health systems.

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Blog

From ITSM to Enterprise Service Management: Migration Patterns That Don’t Disrupt

How to extend ServiceNow beyond IT — into HR, Facilities, Finance, Legal — without breaking the IT operating model that's already working.

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Blog

The Federated CoE Model: Why It Beats Centralized at Scale

Centralized CoEs work until they don't. The federated model — small core, embedded squads — scales further with less friction. Here's how…

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Blog

Why Engineering-First Beats Consulting-First in ServiceNow Delivery

A short manifesto on why working software in steering committees beats 200-slide decks — and why senior architects should be on the…

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