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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

The standard DevOps maturity model goes: source control → CI → CD → continuous deployment. Most organizations get to continuous deployment and declare victory. That’s the start, not the end.

Stage 5 — Platform engineering

Beyond continuous deployment: an internal developer platform that abstracts the deployment complexity. Engineers work in golden paths; platform team owns the infrastructure beneath.

Stage 6 — Self-service governance

Beyond platform: the platform enforces compliance, security, and architectural standards as code. Engineering teams ship faster because guardrails are automated, not manual.

Stage 7 — Outcome-driven engineering

Beyond self-service: deployment frequency stops being the metric. Time-to-value, defect rate, and customer outcome become the metrics. Engineering capacity is allocated against outcomes, not features.

Most DevOps efforts stop at stage 4. Stages 5-7 are where the real productivity unlock lives.

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