The first cloud customization always looks free. The product team needs that feature; the platform team has the skills; and the cloud provider’s out-of-the-box doesn’t quite fit. Three years later that customization is blocking the next platform upgrade and costing more in maintenance than you ever saved.
For each customization, three ongoing costs accumulate:
Multiplied across 30 customizations over 5 years, the cumulative cost typically exceeds the development cost by 4-6×.
Default to out-of-the-box. When customization is genuinely required, document the trigger and the deprecation path. Audit annually.
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