Browse Mergen content

Predictive maintenance pilots are everywhere. Production deployments are rare. Three patterns that scale.

Patterns for modernizing network operations with AIOps. From legacy NOC to AI-augmented network engineering.

A 32-page reference architecture for Industry 4.0 manufacturing programmes — IoT, predictive maintenance, quality 4.0, and the operating model.

A 28-page framework for telecom modernization — OSS/BSS evolution, customer-experience platforms, and AI-augmented network operations.

A global telco modernized network operations with ServiceNow ITOM + AIOps. Mean time to repair down 56%; network engineers freed for higher-value work.

A global enterprise unified monitoring across 12 business units on a single observability platform. Cross-BU incident correlation now possible.

A global insurer rolled out 4 ServiceNow modules in waves over 18 months. Each wave shipped on schedule with stakeholder reviews every 2 weeks.

Every ITOM use case fails when CMDB is rotten. Three principles for CMDB hygiene that survive engineering velocity.

A practical session on CMDB design + hygiene patterns from production deployments at tier-1 financial services and healthcare clients.

A telecom carrier embedded Now Assist into the NOC workflow — summarizing related-incident chains and suggesting next-best diagnostic actions. Engineer onboarding-to-productive time halved.