Browse Mergen content

Everest Group has named Mergen a Leader in the PEAK Matrix Assessment for ServiceNow Services 2027.

Discovery phases that drift into months are a sign of weak design. Three patterns for a discovery phase that lands in 4-6 weeks.

A mid-market manufacturer (3,200 employees) deployed ServiceNow ITSM in 14 weeks fixed-scope. Live on plan, on budget; no surprise change orders.

IDC has recognized Mergen as a Major Player in its MarketScape for ServiceNow Implementation Services. Recognition cites delivery methodology and outcome consistency.

A global insurer rolled out 4 ServiceNow modules in waves over 18 months. Each wave shipped on schedule with stakeholder reviews every 2 weeks.

A 60-minute deep-dive on migrating from BMC Remedy, Cherwell, or Jira Service Management to ServiceNow without disrupting operations.

Mergen named a Strong Performer in the Forrester Wave for ServiceNow Implementation Services, with recognition for delivery methodology and customer outcomes.

Every customization is technical debt with interest. Here’s how to evaluate, prioritize, and unwind it before your next family upgrade.

A step-by-step playbook for migrating from legacy ITSM platforms to ServiceNow, with sample data-mapping templates and a parallel-run strategy.

A 60-minute recorded session walking through Mergen’s 12-week ITSM go-live methodology, with screen-shares of the actual platform configuration.