WEBINAR / EVENT

From Discovery to Go-Live in 12 Weeks: A ServiceNow ITSM Live Build

A 60-minute recorded session walking through Mergen's 12-week ITSM go-live methodology, with screen-shares of the actual platform configuration.

May 9, 2026 · 2 min read · By admin

At a glance

Topics: Implementation Services · ITSM · Servicenow
Published: May 2026

This recorded webinar walks through Mergen’s 12-week ServiceNow ITSM go-live methodology — the same approach we use for fixed-scope, fixed-price implementations. Includes screen-shares of the actual platform configuration at each milestone.

What you’ll see

Weeks 1-3 — discovery workshops, scope sign-off, platform readiness checks (live demo of the readiness audit tooling)
Weeks 4-7 — configuration sprints with stakeholder demos every 2 weeks (recorded demo from a real engagement)
Weeks 8-9 — integration build-out (HR, identity, asset)
Weeks 10-11 — UAT, training, runbook handover
Week 12 — go-live weekend + 7-day hyper-care

Plus

The configuration patterns we use to hit the 12-week timeline (and what we explicitly defer)
The four most common scope expansions clients ask for — and how we handle them
The post-go-live model: how the engagement transitions to managed services or in-house ownership
Q&A: 18 questions from the live audience with answers from senior architects

Watch the recording (60 min)