Module / Topic: HRSD

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Public University: HRSD for Faculty + Staff + Adjunct Lifecycle
A public university rolled out HRSD covering full-time faculty, staff, and adjunct workflows. Adjunct onboarding cycle: 21 days → 3 days.
Scaling Fintech: Compliance-Heavy HRSD Onboarding
A scaling fintech rebuilt onboarding for compliance-heavy roles via HRSD. Time to fully-cleared productive employee: 18 days → 6 days.
Tech Company: Global HR Shared Services on ServiceNow HRSD
A 28,000-employee tech company unified HR shared services across 14 countries on HRSD. HR ticket resolution accelerated 64%.
Health Network: Now Assist for Clinical Documentation
A multi-state health system deployed Now Assist on clinical-documentation workflows. Clinician note-taking time reduced 38%.
Global Insurer: 4-Module Implementation Programme — ITSM, ITOM, HRSD, SecOps
A global insurer rolled out 4 ServiceNow modules in waves over 18 months. Each wave shipped on schedule with stakeholder reviews every 2 weeks.
Industrial Manufacturer: HRSD Across Factory + Corporate Workforce
A 22,000-employee manufacturer rolled out HRSD covering both factory shop-floor and corporate office workforces with role-aware service catalogs.
State Government: Federated HRSD Across 14 Departments
A state government deployed federated HRSD across 14 departments with department-specific catalogs but unified onboarding and policy enforcement.
How a Multi-State Hospital Network Hit 90% Portal Adoption with HRSD + CSM
A 12-facility, 18,000-employee health system unified HR and patient services on ServiceNow — cutting patient wait times 45% and lifting clinician satisfaction by 22 NPS points.
From ITSM to Enterprise Service Management: Migration Patterns That Don’t Disrupt
How to extend ServiceNow beyond IT — into HR, Facilities, Finance, Legal — without breaking the IT operating model that’s already working.