Measured outcomes
HR ticket resolution: down 64%
Employee NPS on HR services: +24 points
Cross-country mobility cycle time: down 71%
14 countries on a single platform with local autonomy
A 28,000-employee tech company’s HR shared services operated in 14 countries with localized tooling. Cross-country mobility (common in tech) meant employees often dealt with multiple HR portals.
Single HRSD instance with country-localized service catalogs. Local HR teams own their catalogs; central HR owns policy. Mobility workflows handle cross-country transitions natively.
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