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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

38%

Lawyer time on coordination: down 38%

24

24 apps shipped + adopted

The challenge

A top law firm’s matter-management workflows (conflict-checks, engagement-letter coordination, billing-rate exceptions) consumed significant administrative time. Generic legal-tech didn’t fit firm-specific patterns.

What we built

Power Platform CoE with legal-specific governance. 24 apps over 9 months covering matter-lifecycle workflows. Privilege-aware data handling. Time-keeping integration.

Outcomes

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