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CASE STUDY

D1 Athletics Department: ITSM for Athletics-Specific IT Operations

A Division 1 university athletics department deployed ITSM for athletics-specific operations — broadcasting, recruiting tech, athlete-data systems.

May 9, 2026 · 2 min read · By admin
At a glance
84% CHANGE
Industry
Education
Topics
ITSM · Servicenow
Published
May 2026
Headline outcome
84% Broadcast-related outages: down 84%

Measured outcomes

What this programme actually delivered.

84%

Broadcast-related outages: down 84%

99.99%

Recruiting-tech availability: 99.99%

+38

Coach + staff NPS: +38 points

The challenge

A D1 athletics department’s IT was both critical (broadcast, recruiting) and uniquely demanding. Generic university IT services didn’t fit.

What we built

Athletics-specific ServiceNow ITSM with sport-aware service catalogs. Broadcasting-system priority handling. Recruiting-tech support. Athlete-data system management.

Outcomes

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