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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

9 days

Quote-to-cash cycle: 9 days → 18 hours (P50)

78%

Manual rev rec adjustments down 78%

+14%

Sales productivity +14% measured at quota attainment

40%

Audit prep effort down 40%

The challenge

The firm crossed $2B ARR with a quote-to-cash architecture built for $200M ARR. Quote complexity had outgrown the legacy CPQ. Revenue recognition was 70% manual. The CRO needed surgical reset, not boil-the-ocean replatform.

What we built

Salesforce CPQ rearchitecture. Bundle + ramp logic native to the platform. Revenue Cloud for usage-based + subscription rev rec. Approval flows redesigned for the high-velocity sales motion (deals approved in hours, not days). Integration to NetSuite for invoicing.

Outcomes

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