Industry Tag: Pharmaceutical
Browse Mergen content
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Salesforce Data Cloud + Mulesoft Integration at a Top-20 Pharma
A top-20 pharma unified HCP data across Veeva, SAP, and 7 regional CRMs into Salesforce Data Cloud via Mulesoft — without breaking validated systems.
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CMO Outcome — Marketing Cloud Consolidation at a Top-10 Pharma
A top-10 pharma consolidated 8 regional marketing automation tools into Salesforce Marketing Cloud + Data Cloud, with HCP-grade compliance.
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Specialty Pharmacy Chain: ITSM Across 480 Locations
A specialty pharmacy chain modernized IT service management across 480 locations. Pharmacy-system uptime 99.99%; tech-related dispensing errors down 64%.
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Medical Device Manufacturer: Quality Management on ServiceNow + FDA QSR
A medical-device manufacturer rebuilt FDA QSR-aligned quality management on ServiceNow. CAPA cycle time down 51%; FDA inspection: zero findings.
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Specialty Pharma: Patient-Services Hub on ServiceNow CSM
A specialty pharma manufacturer launched patient-services hubs on ServiceNow CSM with HIPAA-compliant outreach. Time to first dose reduced 38%.
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Medical Device Manufacturer: MLOps for Imaging-Diagnosis Models
A medical-device manufacturer built an MLOps platform for imaging-diagnosis ML models with full FDA model-card audit trail. 8 models in production.
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Pharma Manufacturer: MES + ITOM Integration for FDA-Validated Operations
A global pharma manufacturer integrated MES + ServiceNow ITOM with full 21 CFR Part 11 audit trail. Validated-systems uptime sustained at 99.99%.
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Pharma: Marketing Cloud for Healthcare Professional Engagement
A specialty pharma company deployed Marketing Cloud for HCP engagement with full Sunshine Act + GxP compliance. HCP-engagement metrics up 47%.